VoIP - Hosted Communications

With enhanced communication solutions from Insight, you can improve every aspect of your business

Your One-Stop Shop for All Things VoIP

All businesses need reliable voice services to communicate with their customers and partners. At Insight, we work with ALL of the leading VoIP providers, giving you a wide range of choice for business-transforming technology. You can count on us to leverage our industry relationships to give you the best fit from not just one, but all of the providers that fit your needs and goals.

See what our clients are saying about our Five Star Service

VoIP solutions from Insight come with dozens of advanced features not available with traditional phone systems, including:

Insight Direct partners with the industry’s leading providers to bring our clients the most advanced and comprehensive products available. You benefit by having us do the shopping for you, vetting each carrier against your unique requirements based on our years of experience. This gives you choices and options of multiple quotes, all backed by our local technicians and customer service team.

Why Should my business connect with Insight Direct?

Insight Direct acts as a single point of contact to provide you with a solution (or choice of solutions) to your communication needs that simplify and streamline a complex -and crucial- business decision. Our account management team has independent businesspeople with total accountability for your satisfaction and can guide your decisions in choosing, maintaining, and upgrading your tools and services, saving your company time, resources and money.

Why is this important to my business?

Because we see the big picture, we can provide solutions that integrate all of your communications needs, from equipment to network services to IT infrastructure. This means that you do not need to procure individual vendors for each piece of your network needs. Our insider expertise means that we are up-to-date on new innovations and can find the best supplier at the most cost-effective rate-so you don't have to deal with paperwork, forms, and time-consuming research on your own.</

What does Insight Direct do?

Insight Direct acts as a liaison between an individual business and more than 60 specialty companies that provide a range of internet and telecommunications services. Because the field is so complex, Insight Direct experts work directly with you to identify, design, and develop leading-edge solutions using tools, technologies, and services that can meet your current needs with the adaptability to accommodate or refinements in the future.

Why should I work with Insight Direct instead of the service provider directly?

Because we partner with the best and most relevant technology providers, we can be agnostic. We are completely unbiased in our recommendations. Because we are paid by the provider you choose, there is no cost to you for working with us. You'll gain from our depth of experience as our team members are highly knowledgeable experts with years of tenure in the industry. Because we partner will all of the relevant suppliers of communications and technology products, we can engender competition among suppliers to leverage the best deal for your business.

Technology can be impersonal and unlikely to really solve problems without one critical ingredient – real people. That’s why Insight provides a highly rated team of local technicians and customer service people, 24 hours, 7 days a week. We’re proud of our team. Together, we’re committed to providing you a white glove experience throughout our relationship

If you're like most people, you'd rather do almost anything than call a phone company for help with a problem. The trend in this business is not towards personal relationships, and it doesn't appear to be changing anytime soon. That's where Insight sees things through a different lens. Whether you have 2 or 2,000 employees, you’ll get a real person, on site – problem solved.

With advanced features, responsive support, and expert guidance from Insight Direct, your VoIP system will enable you to:

Give your team the ability to work anywhere
Make collaboration a breeze
Remove the frustration of broken communications
Be more accessible to customers and responsive to partners
Streamline your service delivery process
Lower your monthly telecom expenses with no upfront costs
Benefit from local technical support whenever you have an issue

Insight Direct partners with the industry’s leading providers to bring our clients the most advanced and comprehensive communications products available. You benefit by having us do the shopping for you, vetting each carrier against your unique requirements based on our years of experience. This gives you the choices and options from multiple suppliers, all backed by our local technicians and customer service team.

Use your phone system to drive new revenue:
- Grab your prospect’s attention before your competition does
- The 30 second rule – make a killer first impression
- Turn calls into cash – quicker
- Know when it’s revenue calling
Improve employee satisfaction:
- Give your team the ability to work anywhere
- Make collaboration a breeze
- Remove the frustration of broken communications
Save 30% or more – with no upfront equipment cost.
Improved service to your clients:
- Be accessible and easy to do business with
- Streamline your service delivery process
Local technical support & customer service
- Check out what our customers are saying

We partner with ALL the best providers to give you the ideal solution for your unique needs and goals

We guarantee a five-star experience

Here’s what some of our clients have to say about our services

ETIX did an exhaustive search for a new VoIP provider to replace our current services. We looked at many solutions and had a number of good options to choose from. We chose to go with Insight Direct Networks and Vonage Business. With a high volume inbound call center, we have some complex requirements. ...Read More

Ray Weston
IT Director
ETIX

We chose Vonage Business for our office phone system after comparing it with many others, including Ring Central, Ooma, Atcom and Windstream. We decided to go with Vonage because it was the best combination of great features and low cost. Insight Direct Networks did a seamless job of answering our ...Read More

Bruce
Energy Catchers LLC

Ray Weston
IT Director, ETIX

I wish to express my sincere gratitude to you both. Each time I have called or emailed either of you, you have been right there for us. We now have good phones up and running and are very happy. It has been a difficult couple of weeks but we made it through. Please forward this to your superiors, ...Read More

Bridgette Mckee
Office Manager Furniture by Lowell

Delivering on promises is important and Insight Direct has done exactly that for Buffaloe Lanes. Insight made a proposal to replace our phone/TV and Internet with Time Warner Business Class. We worked with Insight to customize a plan that promised to save us thousands per year. We were skeptics, ...Read More

Bryan Collier
General Manager Buffaloe Lanes Mebane

Insight Direct and Time Warner Business Class helped us multiply our internet speeds by over 30 times by installing fiber directly into our headquarters facility. We had a problem with bandwidth with our old MPLS network to 25 remote locations, and we worked with Craig Stapel to upgrade it, along ...Read More

Nick Peters
CIO Holmes Oil Company (Cruizers Convenience Marketplace)

Enzo's Pizza depends on technology to serve our customers with quality. We can't afford downtime. We had a problem in our Durham location with unreliable, high cost service. Insight Direct worked with us to improve our network and lower our costs. I was concerned about the conversion as we depend ...Read More

Scott Morse

When I met with Scott Waldrop from Insight and he proposed that he could cut my AT&T bill in HALF and DOUBLE my internet speed I wasn't sure whether I could believe him. After working with him for a year, I'm pleased to say that the bill was reduced to almost half, and the internet speeds have almost ...Read More

Douge Tran
Owner Majestic Nail and Day Spa/Mady Nails Supply

I've met with many salespeople and consultants over the years, but Craig is a standout. From the first moment we met, Craig impressed with a high-value proposition and consulted in a manner that reflected my needs and wishes. Then, he developed an installation plan with a third party and seamlessly ...Read More

Ed Carpp
President/CEO Watkins Flowers of Distinction

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