ETIX did an exhaustive search for a new VoIP provider to replace our current services. We looked at many solutions and had a number of good options to choose from. We chose to go with Insight Direct Networks and Vonage Business. With a high volume inbound call center, we have some complex requirements. Call queues, recording services, multiple conference bridges and complex reporting all required us to make our decision carefully. Craig Stapel did an excellent job of understanding our requirements, asking detailed questions, and navigating a solution. His team at Insight did an outstanding job of installing and integrating our new system. It came off without a hitch. The partnership between Insight and Vonage business was apparent. They spent innumerable hours onsite to make sure it was successful and have been very responsive after the sale. From the moment we went live, it was operational and seamless. We saved tens of thousands annually by moving to Vonage and increased our functionality.